Dr. Jim Hollingshead

Jim Hollingshead is a Group Leader and Global Account Manager in Monitor’s San Francisco office, and a member of the management team of Marktet2Customer^® (M2C^®), Monitor Group’s strategic marketing arm.

Since joining Monitor upon the completion of his PhD in 1993, Jim has worked with senior executives across a wide range of industries, including consumer goods, telecommunications, healthcare, and a variety of industrial markets. For the past several years, Jim’s worked has focused on helping clients to find and capture sustainable sources of profitable growth, through the application of M2C’s proprietary marketing tools such as segmentation, customer profiling, offer development, and brand deployment.

Jim has worked with a number of high-tech companies, in industries such as fixed line, mobile, and IP-based telecommunications, software development, network outsourcing and network storage, and biotechnology.

Jim’s experience with Monitor is truly global, having worked in several offices and regions. From late 1999 through 2003, Jim managed European operations for M2C, working out of Monitor’s London office. Before coming to London in 1999, he spent two years as the head of Monitor’s office in Istanbul, Turkey.

Jim was awarded his MA and PhD degrees in Political Science from the University of California at Berkeley, where he earned a variety of departmental, university, and national honours, including the prestigious National Science Foundation Fellowship. Jim’s undergraduate education was completed at Stanford University, where he earned a BA in History and International Relations, achieving both university and national honours (Phi Beta Kappa). Prior to his doctoral program, he worked in customer relations, sales, and market management for a large manufacturer in the US.

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